If you need help with Packet Odyssey – Net Lab, we’re here to help.

Please email: [email protected]

Include (if possible):

• App version and iOS version
• Device model (iPhone/iPad)
• The tool you were using
• The host/IP you tested (you can redact sensitive parts)
• Any error text and what you expected to happen
• Screenshots/screen recording of the results view

Notes:

• Some tools require an active internet connection and may be affected by VPN, captive portals, or restrictive networks.
• Results can vary depending on network conditions and remote server configuration.
• Certain diagnostics depend on network permissions and may be blocked by routers, firewalls, or service providers.

We’ll reply as soon as possible.